Returns, Exchanges & Refunds

We want to make sure you love your new Zavetti gear but if for any reason you change your mind, we offer a few different returns, exchange and refund options to help make sure you’re happy.

We guarantee to refund or exchange any item you’re not completely happy with, providing you return it to us in an unused and sellable condition within 14 days of the date on your receipt.

We aim to process all returns within 7 days of us receiving the goods back in our warehouse. However, please make sure you follow the instructions carefully on the returns portal before sending your order back to us as this will help to avoid any delays and speed up the returns process.
For information on refunds, please see our Terms and Conditions.

Free UK Returns

You can return your order to us for free by following the simple instructions in our returns portal.

Create a Return

International Returns

Fill out the returns form you received with your order, repackage the items with the form and return your parcel using your local postal service to the address below:

Website Returns Department
Point 62
Touchet Hall Rd
Stakehill Industrial Estate
M24 2RP
United Kingdom

Please keep hold of the receipt that they give you, as this is your proof of postage. Make sure your items are secure and properly labelled to ensure they get back to us safely
You will be responsible for the cost of returning the item(s) to us.


If you’d like a refund, these will be given at the original purchase price (excluding initial delivery charge) and made to your original method of payment.
On rare occasions, some refunds may take longer than expected to process, however, all refunds will be processed within 30 working days. Once your order has been refunded you will receive a notification via email.
For information on refunds please see our Terms and Conditions


If for any reason your order arrives and it’s not the right size, then don’t worry, you can exchange it for another size. Simply follow the above guide on how to return and send everything back to us by post using a service listed above. Please be aware that we can only exchange the same product for an alternative size. Unfortunately, we can only offer exchanges within the UK.